Case Study: Stripe & Stare increases store credit conversion and reduces return issues with Swap

Stripe & Stare - Customer Case Study

Stripe & Stare, a sustainable apparel brand, was frustrated with their previous returns provider, Loop. The process was confusing for customers, who lacked a simple QR code return option and were instead forced to use printable labels. This resulted in a high volume of customer service emails. Furthermore, the system could not handle discount codes, leading to widespread refund inaccuracies. They sought a new solution from the vendor Swap to resolve these issues.

By implementing Swap's returns service, Stripe & Stare gained a friction-free process featuring intuitive navigation and QR-code labels for customers. This change significantly reduced the number of return-related support emails. Most notably, Swap's system offering a 10% bonus made store credit a more appealing and easier-to-find option, which led to a measurable increase in customers choosing credit over refunds, thereby retaining more revenue for the business.

Stripe & Stare

Charlotte Conacher

Customer Experience Manager