Case Study: Sisters & Seekers increases international sales and streamlines peak-season returns with Swap

Sisters & Seekers - Customer Case Study

Sisters & Seekers, a brand founded by sisters Alice and Maisie Jones, wanted to future-proof its rapid growth by developing its technology stack. The company faced challenges with its previous international returns provider, lacking autonomy over global markets and dealing with a slow, paper-based exchange process that was causing significant revenue loss due to its sell-out culture.

Swap provided an all-in-one solution for returns, exchanges, and cross-border compliance, automating duties and tax calculations. This switch consolidated all returns into a single portal and enabled instant exchanges, allowing customers to secure new items before their returns arrived. As a result, Sisters & Seekers saw a major increase in international sales and significant revenue retention. Swap was also critical to their operational efficiency and success during peak seasons like Black Friday and Cyber Monday.

Sisters & Seekers

Katie Roberts

Digital Marketing Manager