Case Study: SIRPLUS saves £5,000 a month and streamlines returns with Swap Commerce

SIRPLUS - Customer Case Study

SIRPLUS, a sustainable fashion brand built on surplus fabrics, was facing a costly and time-consuming challenge with its manual returns process. Without a dedicated solution, they were unable to incentivize exchanges or offer store credit, leading to significant revenue loss. To address this, they partnered with the vendor Swap and implemented their commerce operations platform.

By utilizing Swap's Instant Exchange and Shop Now features, SIRPLUS automated its returns, replacing manual processing. The solution from Swap unlocked exchanges and store credit options to reduce refund losses. This has saved SIRPLUS over £5,000 per month in retained revenue and provided valuable analytics on return reasons to inform future product development.

SIRPLUS

Henry Hales

Founder