Case Study: Serge DeNimes retains 50% of returns and saves £80,000 with Swap

Serge DeNimes - Customer Case Study

Serge DeNimes, a global premium jewellery brand, faced a manual and laborious returns process using a standard postal portal. This was a challenge for their commitment to a world-class customer experience. They partnered with the vendor Swap to implement its returns management solution.

Swap provided a customized and branded returns portal featuring a 'Shop Now' option for store credit. This solution automated the process, drastically reducing manual work. As a result, Serge DeNimes now retains over 50% of potential refunds as revenue, saving more than £80,000 annually, and has significantly sped up its returns processing.

Serge DeNimes

Oliver Proudlock

Founder