Case Study: LØCI Scales Sustainably and Recycles Returns with Swap

LØCI - Customer Case Study

LØCI, a UK-based sustainable sneaker brand, faced a significant challenge with its returns process, especially from its large US customer base. Their previous returns platform was unable to support their custom needs or handle their rapid growth, forcing them into the unsustainable and costly options of heavily discounting or discarding cross-border returns. Seeking a scalable and ethical solution that aligned with their core values, they partnered with Swap.

By implementing Swap Commerce, LØCI automated its post-purchase experience with a returns solution designed for global scale. The Swap platform enabled the brand to recycle returned products instead of discarding them, allowing LØCI to uphold its sustainability promise. This provided a seamless cross-border returns process for customers and established the scalable infrastructure needed to support the company's continued growth.

LØCI

Ross Allsop

Shoe Brand’s Head of Ecommerce