Case Study: Studio Nicholson boosts revenue and streamlines returns with Swap

How Studio Nicholson Makes Slow Fashion Move Fast With Swap Commerce

Studio Nicholson, a London-based luxury fashion brand, faced the challenge of scaling its premium post-purchase experience for high-value orders while maintaining its commitment to quality and service. As a small team, they needed a solution that would streamline operations like returns and exchanges without increasing overhead or compromising the elevated customer experience expected with their £400–£500 average orders. To address this, they partnered with the vendor Swap.

Swap implemented its commerce platform to simplify post-purchase operations. The solution provided automated return workflows, QR code drop-offs, real-time tracking, and credit note systems. This partnership with Swap delivered significant results, including a 45% year-over-year revenue increase, a 77% growth in ecommerce, and a 15% boost in retained revenue from UK returns, which was 5% above the industry benchmark.

Studio Nicholson

Sara Gomes

Ecommerce Manager