Case Study: KITRI cuts returns nearly in half with Swap

How KITRI cut returns nearly in half with Swap

KITRI, a UK-based independent womenswear brand, faced operational challenges due to its manual, spreadsheet-based returns process. This system was unsustainable, burying staff in paperwork and preventing the support of exchanges on their Shopify store. To achieve automation and gain better product insights, the company turned to the vendor Swap and its returns management solution.

By implementing Swap Commerce, KITRI automated its returns and enabled customer exchanges for the first time. The solution provided critical data that identified a specific dress with a 70% return rate, allowing the brand to make targeted improvements that slashed that rate to 38%. Overall, Swap helped KITRI cut its total returns by nearly 50%, freeing up team time and providing valuable insights for inventory and design decisions.

KITRI

Mike Barnett

Co-founder