Case Study: Galvan London boosts exchanges and speeds return processing with Swap Commerce

How Galvan scales luxury globally with Swap Commerce

Galvan London, a luxury fashion brand specializing in evening-wear and bridal, was facing significant operational challenges that hindered its global growth. Their fragmented systems for payments, tax compliance, logistics, and returns created manual inefficiencies and caused customer frustration during checkout and returns. This led to revenue leakage, with roughly 70% of returns defaulting to refunds, eroding margins for the expanding brand.

By implementing the commerce operations platform from Swap, Galvan centralized its processes into a single, automated system. The solution provided automated workflows for faster return processing and handled cross-border complexities like duties and customs. As a result, Galvan saw over 40% of returns convert to exchanges or store credit and cut return processing time by more than 50%. This led to higher customer loyalty and provided the scalability to confidently grow across the U.S., Canada, and Europe.

Galvan London

Serena Fortuna

Head of Ecommerce & Digital