Case Study: Ed Hardy increases retained revenue and automates returns with Swap

Ed Hardy - Customer Case Study

The clothing brand Ed Hardy faced a challenge in scaling its customer care operations to match its rapid growth. Their previous returns solution was no longer sufficient, requiring manual processing and limiting the options that could be offered to customers. They implemented the returns solution from the vendor Swap to address these issues.

Swap provided an automated returns platform that enabled new options like exchanges and gift card refunds. This solution immediately increased Ed Hardy's retained revenue. The automation also saved significant time for the customer care team. Additionally, Swap's analytics provided valuable insights into return reasons, helping the brand identify product or sizing issues.

Ed Hardy

Chantelle Moss

Head of Customer Care