Case Study: Built for Athletes streamlines returns and boosts retained revenue with Swap

Built for Athletes - Customer Case Study

Built for Athletes, a premium fitness gear brand, faced challenges with manual processes and disjointed systems for managing returns, customer data, and shipping logistics, which created operational inefficiencies.

By adopting Swap Commerce’s unified commerce platform, the vendor automated the returns process, enabling customer self-service. This solution saved over six hours of staff time per week and reduced processing time by five minutes per order. Furthermore, the platform provided real-time data insights and introduced new options for exchanges and store credit, which led to a 20% increase in retained revenue from returns.

Built for Athletes

Matt King

Supply Chain Manager