Case Study: FreshBooks streamlines global employee onboarding with SwagUp

Streamlining FreshBooks' Onboarding Process with SwagUp

FreshBooks, a cloud-based accounting software company serving small businesses and freelancers, needed a better way to welcome new hires as it expanded internationally. Its onboarding team was manually assembling and distributing swag packs, which became difficult to manage across Canada, the U.S., and Europe. FreshBooks turned to SwagUp for a more scalable onboarding swag solution.

SwagUp helped FreshBooks streamline the creation, warehousing, and global shipping of custom welcome boxes, with flat-rate shipping and an easy-to-use dashboard. The change simplified onboarding logistics, improved support for international hires, and created a more exciting, branded new hire experience. While no hard numbers were provided, FreshBooks said SwagUp was “a lifesaver” and noted that shipping issues were resolved quickly and communications were strong throughout global shortages.

FreshBooks

Cait Stewart

Manager of Learning & Development