Case Study: BurnRate automates high-quality customer welcome kits with SwagUp

How BurnRate.io client on-boarding has become an automated success

BurnRate, a company that helps businesses with financial planning and scaling, needed a way to create a strong brand connection with new customers during onboarding. Their challenge was to automate and source high-quality welcome swag, as their previous vendor was unresponsive and provided a poor user experience. They turned to the vendor SwagUp for a solution.

SwagUp provided an automated, API-integrated swag solution that allowed BurnRate to automatically ship custom welcome kits to new paid customers. The process was highly collaborative, and BurnRate was extremely pleased with the product quality and the reasonable cost, even for a low initial order quantity. By leveraging SwagUp's warehousing and distribution capabilities, BurnRate saved significant time and indirect costs, strengthening their customer relationships from the very start.

BurnRate

Robert McLaws

Co-founder and CEO