Case Study: Tahbilk boosts sales speed and efficiency with Svitla Systems

Tahbilk cuts customer lookup time from 2-3 minutes to 30 seconds with Svitla Systems

Svitla Systems partnered with Tahbilk, a winery with a large distribution and sales operation, to address challenges caused by its aging, locally hosted online ordering system. The winery's growth, including its Wine Club, had made the legacy software inadequate, leading to inefficient inventory management and a disjointed process for handling customer orders and feedback.

The solution from Svitla Systems involved modernizing and merging the e-commerce and telesales software into a single system. This new platform provided real-time inventory management, a single source for customer data, and integration with Australia Post. The results were highly positive, cutting the time for a telesales person to familiarize themselves with a customer from 2-3 minutes down to 30 seconds and delivering a 250% increase in sales speed alongside greatly improved operational efficiency.

Tahbilk