Case Study: Rinnai America achieves faster reimbursements and improved T&E visibility with SutiSoft's SutiExpense

SutiSoft’s Agility & Responsiveness Proved to be the Difference for Rinnai

Rinnai America Corporation, a Peachtree City–based subsidiary of Japan’s Rinnai Corporation, manufactures gas appliances and is the leading tankless water heater brand in North America. With a largely paper- and spreadsheet-driven expense process, Rinnai faced limited T&E visibility, frequent errors, long reimbursement delays, high shipping costs and heavy manual workload for its accounting team—processes that could take weeks and consume up to two business days per month of accounting time.

Rinnai implemented SutiExpense to replace paper receipts and spreadsheets with a mobile- and desktop-enabled workflow, eliminating corporate cards in favor of employee card submissions, receipt attachments and automated ACH reimbursements. The one-month deployment cut “time to pay” from weeks to as little as 24 hours, halved accounting time spent on T&E, improved senior-leader visibility and reporting, reduced errors and shipping costs, and enabled better vendor-spend insights and mobile access.

Rinnai

Dan O’Neal

Vice President of Finance