Case Study: Toyota Manual Handling Europe streamlines sustainability query responses with SustainIt

Streamlining procurement for TMHE – a sustainability query capture and response process with dedicated consultancy resource support

Toyota Manual Handling Europe (TMHE), a major manufacturer in the material handling industry, faced procurement bottlenecks due to a surge in customer sustainability queries that overwhelmed its front-line staff. To address this, they turned to their long-standing vendor, SustainIt, for a solution to manage these queries and reduce the strain on internal resources.

SustainIt implemented a bespoke process that involved creating a centralized repository for over 900 queries, tagging them for ESRS standards, and providing detailed, validated responses for the top 250. The solution, supported by SustainIt's dedicated consultants, equipped TMHE staff with an easy-to-use internal FAQ and provided key data insights through visual dashboards. This empowered the workforce, streamlined procurement, and directly informed the development of TMHE’s sustainability strategy and first CSRD-compliant report.

Toyota Manual Handling Europe

Marc Mareaux

Senior Sustainability Manager