Case Study: Venture Data reduces survey costs and boosts call center efficiency with Survox IVR

Venture Data - Customer Case Study

Venture Data, a survey research company, wanted to reduce costs and increase operational efficiency for its data collection services. They turned to Survox and its IVR solution to help them offer a more scalable and cost-effective alternative to traditional live interviewer studies.

By implementing Survox's IVR system, Venture Data was able to easily convert and program studies for automated data collection. This solution delivered significant cost savings of 60-65% for their clients, allowed the company to scale its operations beyond the limits of its interviewer pool, and provided the flexibility to conduct mixed-method studies. The implementation by Survox enabled Venture Data to grow its business by offering this new, efficient service.

Venture Data

Frank Barney

Partner/IT Director