Case Study: Foodora boosts rider engagement and feedback collection with Survio

Foodora engages 6,000+ restaurants and stores with Survio

Foodora, a dynamic quick commerce company and part of Delivery Hero, faced the challenge of gathering diverse feedback from its extensive base of couriers. They needed a solution to better understand their riders' needs to make them feel valued and involved. To address this, they partnered with vendor Survio to use its survey platform for internal communication and feedback collection.

The solution implemented by Survio provided an easy way to gather data with instant, clear graphs and the ability to focus on individual feedback. This allowed Foodora to not only collect input but also let riders influence important company decisions. As a result, Survio helped make riders feel more involved and appreciated, leading to enhanced rider satisfaction and smoother operations.

Foodora