Case Study: Skuola.net achieves 130% NPS growth with Survicate

How Skuola.net Skyrocketed User Satisfaction by 130%

Skuola.net, Italy’s leading online educational portal, needed a better way to measure user engagement, satisfaction, and NPS across its learning platforms. To gain clearer insight into student and tutor needs, it turned to Survicate for a survey solution with integrations like Zapier and Google Sheets.

Survicate helped Skuola.net collect targeted feedback, track loyalty, and turn insights into editorial, product, and marketing improvements. As a result, Skuola.net improved trust and satisfaction, including a +26% YoY increase in trust among Ripetizioni.it students and a +130% YoY boost in tutor NPS.

Skuola.net

Simone Franconieri

Head of Product