Case Study: MAJORITY achieves real-time feedback-driven engagement with Survicate

How MAJORITY Connects Survicate With Braze & Intercom to Turn Feedback Into Results

MAJORITY, a financial services app built for immigrants, needed a better way to scale customer feedback as it grew beyond manual support-driven surveys. Its team was struggling to collect, segment, and act on feedback across the customer journey, and it turned to Survicate’s survey platform with integrations for Braze and Intercom.

Survicate helped MAJORITY automate NPS and churn surveys, route responses into Braze for segmentation and campaigns, and flag unhappy users in Intercom for proactive support. The result was a real-time feedback loop that improved retention efforts, personalized engagement, and triggered referral campaigns; Survicate also made multilingual surveys faster to launch, saving the team time.

MAJORITY

Magnus Larsson

CEO & Co-Founder