Case Study: Hitta improves its NPS by 35% with Survicate

How Hitta Improved Its NPS by 35% with Survicate

Hitta, the Swedish search engine and directory platform, wanted a better way to understand customer sentiment and identify gaps in its customer journey. Using Survicate for NPS and CSAT surveys, Hitta set a baseline for customer satisfaction and began collecting feedback across key touchpoints to improve both onboarding and support.

With Survicate, Hitta could automatically identify detractors through CRM integration, follow up on negative feedback, and close the feedback loop with targeted actions like welcome calls and process changes. As a result, Hitta improved its Net Promoter Score by 35%, showing a measurable boost in customer satisfaction driven by Survicate.

Hitta

Alice Samuelsson

Product Manager