Case Study: Intergiro achieves 50% faster feature validation with Survicate

How Customer Feedback Helped in 50% Faster Feature Validation

Intergiro, a Swedish fintech company, needed more than quantitative analytics to understand customer needs and validate product decisions. The team wanted a simple, GDPR-compliant way to collect qualitative feedback and integrate with tools like Intercom, HubSpot, Productboard, and Slack, so they turned to Survicate.

With Survicate, Intergiro embedded surveys in email, Intercom chat, and directly in the app to gather NPS and feature feedback, improving response rates and product validation. The insights helped the team build an API-based automation feature and release it faster, with Survicate enabling feature delivery that was 50% faster.

Intergiro

Celina Cabral

Product Lead