Case Study: Agendor improves customer experience and app performance with Survicate

How Agendor Uses NPS Surveys to Boost Customer Experience and App Performance

Agendor, an online CRM for sales professionals, needed a better way to collect honest, timely customer feedback and improve both product decisions and customer experience. Its previous email-based surveys had low response rates and limited insight, so the team turned to Survicate and its in-product NPS and microsurvey tools.

With Survicate, Agendor launched targeted surveys inside its web and mobile app, reaching users at the right moments and automatically linking responses to customer data. The result was higher response rates, richer feedback, improved roadmap prioritization, better onboarding for the mobile app, and stronger NPS insights, including company scores of 49.75 and 51.33 after 7 and 90 days from login.

Agendor

Tulio Monte Azul

Chief Technology Officer and Product Manager