Case Study: Marriott International improves survey efficiency and feedback management with SurveyVista

Marriott International streamlines feedback across 9,300 properties with SurveyVista

Marriott International, a leading global hospitality company, faced significant challenges with its Operations Support Resource team's feedback system. Their existing solution was costly, lacked license-free dashboards for managers, and had poor integration with Salesforce, leading to inefficiencies and limited flexibility in tracking resource performance across its properties. This prompted them to seek a new solution from vendor SurveyVista.

SurveyVista implemented its automated feedback management solution to address these issues. The system automated survey distribution and included customizable reminders, which significantly improved response rates. A key benefit was providing role-based, license-free dashboard access via a Salesforce Digital Experience site, enabling managers to view performance data for their teams securely. This integration streamlined operations, enhanced decision-making, and optimized resource allocation across all of Marriott's properties.

Marriott International