Case Study: Ariane Systems achieves higher CSAT and faster feedback with SurveyVista

Ariane Systems boosts CSAT with SurveyVista’s real-time Salesforce surveys across 30+ countries

Ariane Systems, a global leader in self-service check-in/out solutions for the hospitality industry, faced challenges in measuring customer satisfaction across its international markets. Their existing feedback processes were fragmented and manual, lacking multilingual support and a unified system for tracking CSAT scores from sales, deployment, and support interactions within Salesforce. They partnered with SurveyVista to implement a scalable, automated solution.

SurveyVista provided a unified feedback system that automated multilingual survey distribution and recorded responses directly in Salesforce for real-time visibility. This solution automated feedback loops, increased response rates through personalized communications, and provided Ariane with a centralized system to manage customer satisfaction across all departments and regions.

Ariane Systems