Case Study: Tarkett streamlines customer feedback operations with SurveySparrow

Tarkett saves days of manual effort every week with SurveySparrow

Tarkett, a global manufacturer of innovative flooring and sports surface solutions, faced challenges in manually managing its customer feedback process. The team was spending significant time each week manually sending surveys and reminders via email, making it difficult to scale their operations and act on insights quickly. To address this, they partnered with SurveySparrow to automate and centralize their feedback management.

By implementing SurveySparrow, Tarkett automated its survey distribution and reminder workflows. The platform provided real-time notifications for feedback, enabling faster follow-ups with customers, especially detractors. This solution saved the team days of manual effort each week, streamlined their response process, and allowed for more proactive customer experience management. SurveySparrow helped Tarkett achieve greater efficiency and scalability in its feedback operations.

Tarkett