Case Study: Onsitego boosts NPS response rates and NPS with SurveySparrow

OnsiteGo boosts NPS response rates from 14% to 23% with SurveySparrow

OnsiteGo, a leading device-care provider in India, faced challenges in capturing actionable customer feedback. Their previous tool was complex and required significant manual effort to analyze data and generate reports, slowing down their decision-making process and creating operational bottlenecks. They partnered with SurveySparrow to elevate their customer experience and increase their NPS response rates.

SurveySparrow implemented a streamlined feedback system using NPS surveys and webhooks for real-time data capture. This solution automated survey workflows and enabled same-day follow-up calls on negative responses. As a result, OnsiteGo boosted its NPS response rate from 14% to 23% and increased its overall NPS score by 6 points. SurveySparrow's platform provided the clarity and automation needed for OnsiteGo to make faster, data-driven decisions and improve customer satisfaction.

OnsiteGo