Case Study: Mphasis improves employee engagement with SurveySparrow

Mphasis Improves Employee Engagement With SurveySparrow

Mphasis, a leading IT services company with more than 25,000 employees worldwide, wanted a better way to gather employee feedback and improve engagement. Its existing in-house survey process was slow, had a dated interface, and produced only average participation, making it difficult to turn survey insights into timely action. Mphasis turned to SurveySparrow’s employee experience and conversational survey platform to address these challenges.

With SurveySparrow, Mphasis was able to create engaging, mobile-friendly, chat-like surveys and roll them out across the organization with greater speed and flexibility. The platform helped them collect real-time, qualitative feedback and analyze results more quickly, leading to improved employee experience initiatives. Most notably, SurveySparrow helped Mphasis increase survey completion rates to over 40% and generate better employee engagement, including useful pulse checks during lockdown.

Mphasis

Dnyan Shah

Head | Communications