Case Study: Landscapes Golf Management boosts feedback response rates with SurveySparrow

Landscapes Golf Management teed up success, achieving a whopping 60% increase in feedback response rate using SurveySparrow

Landscapes Golf Management, a leading golf, country club, resort, and community management company, wanted to improve the experience across its many touchpoints by collecting more customer and member feedback. Before switching, the team struggled with rigid survey customization, basic reporting, and limited question types, making it harder to gather actionable insights at scale.

Using SurveySparrow, Landscapes Golf Management deployed customized NPS, dining, post-round, event, and chat surveys with branded visuals, videos, and images, while also automating feedback report delivery to the right people on a daily, weekly, or monthly schedule. SurveySparrow helped them achieve a 60% increase in feedback submissions, streamline conference and RSVP management, and significantly reduce manual reporting work.

Landscapes Golf Management

Murphy Sears

Marketing Content Strategist