Case Study: Zuno General Insurance reduces feedback analysis time by 50% with SurveySparrow

How Zuno General Insurance transformed its NPS process and reduced analysis time by 50% with SurveySparrow

Zuno General Insurance, a digital-first insurance provider, wanted a better way to understand customer sentiment and improve its NPS process. Before working with SurveySparrow, the team struggled with inefficient NPS data tracking, limited analytics, and slow support, which made it harder to identify trends, close the feedback loop, and act on customer pain points quickly.

SurveySparrow implemented a customizable NPS survey solution with automated distribution, Smart Lists, and built-in dashboards and reporting to streamline analysis and improve visibility into feedback. As a result, Zuno General Insurance reduced feedback analysis time by 50%, improved process efficiency, and enabled the CX team to respond to insights faster and more effectively.

Zuno General Insurance

Akilesh Pujari

Assistant Manager