Case Study: Truliv Achieves 95% 4+ Property Ratings and 30% Higher NPS with SurveySparrow

How Truliv hit 4+ ratings in 95% of properties and boosted NPS by 30% with SurveySparrow

Truliv, an alternative hospitality brand in Chennai, needed a better way to measure resident sentiment and manage its online reputation as it expanded across cities. Before using SurveySparrow, the team relied on disconnected tools like Google Forms and Google Reviews, which made it difficult to track issues, assign ownership, and respond consistently to feedback across properties.

With SurveySparrow’s reputation management and custom NPS/CSAT surveys, Truliv centralized review monitoring, streamlined escalation workflows, and gained real-time visibility into sentiment through dashboards and branded, mobile-friendly surveys. The impact was significant: 95% of properties now hold 4+ star ratings, average NPS increased by 30%, and CSAT improved through faster issue resolution and more consistent feedback collection, all driven by SurveySparrow.

Truliv

Sudarshan Rajan

Business Head