Case Study: TatvaCare increases patient response rates by 80% with SurveySparrow

How TatvaCare increased response rates by 80% and enhanced patient experience

TatvaCare, a health tech startup based in India, wanted a better way to collect patient feedback across 50+ locations. Its in-house tool depended heavily on internet connectivity, causing major disruptions, lost responses, and low response rates, especially in low-connectivity areas or among patients with limited digital literacy. TatvaCare turned to SurveySparrow to improve the patient feedback experience, using a more accessible and intuitive survey process.

SurveySparrow implemented offline surveys with auto-sync, along with real-time dashboards, custom templates, and automated reporting. This allowed TatvaCare to collect feedback even without internet access and centralize responses across all locations. As a result, TatvaCare increased patient response rates by 80%, reduced manual work, and gained faster, more actionable insights to improve patient experience.

TatvaCare

Rashi Atry

Senior Product Manager