Case Study: University of Arkansas-Fort Smith improves leadership assessments with SurveySparrow

How SurveySparrow Helped University of Arkansas-Fort Smith Fine Tune its Leadership Classes

The University of Arkansas - Fort Smith (UAFS) needed a reliable solution to assess the efficacy of its staff leadership classes and gain insights into employee performance to better tailor its coaching. The challenge was to find an efficient tool that could provide these assessments without requiring dedicated personnel or a complex implementation process. They discovered SurveySparrow to meet this need.

By implementing SurveySparrow, UAFS utilized its chat-like interface and robust reporting to conduct tailored employee assessments and manage multi-department feedback. This allowed the university to eliminate manual processes, easily identify areas for improvement, and implement targeted life coaching initiatives. As a result, two key departments now use SurveySparrow to evaluate professors, and the university plans to continue its use every six months for new classes.

University of Arkansas - Fort Smith

Chelsea Cowan

Program Coordinator