Case Study: SellThru achieves 100% survey completion with SurveySparrow

How SellThru Achieved 100% Survey Participation using SurveySparrow's NPS Surveys

SellThru, a digital marketing agency based in Dubai, wanted to improve its clients’ understanding of customer experience, satisfaction, and feedback across both online and offline touchpoints. The company struggled with low expected survey participation, real-time feedback tracking across multiple platforms, and the complexity of analyzing and sharing insights quickly. To solve this, SellThru turned to SurveySparrow’s NPS surveys.

SurveySparrow implemented offline NPS kiosks, multilingual customized surveys, Google Sheets integration, and an executive dashboard to help SellThru collect and monitor feedback in real time. The result was a 100% survey completion rate in offline stores, improved customer engagement, and the ability to instantly respond to negative feedback through automated emails, helping SellThru strengthen client relationships and enhance brand perception.

SellThru

Nouran Khamis

Account Strategist