Case Study: Paysafe improves merchant survey creation and reporting with SurveySparrow

How Paysafe creates slick and effective merchant surveys with the sleek and competent SurveySparrow

Paysafe, a global payments company, wanted to improve the way it created merchant satisfaction surveys. The team needed a more flexible and polished survey-building process than its in-house system, with easier design and formatting changes, better question types, and simpler reporting and analysis. SurveySparrow was chosen to support these CX surveys.

With SurveySparrow, Paysafe could quickly create visually attractive, professional surveys with easier-to-use reporting and analysis tools. The solution also made it simpler for the team to implement feedback and iterate on surveys, and Paysafe reported strong results, including a 40.9% survey response rate. Overall, SurveySparrow helped streamline survey creation, improve the user experience, and deliver effective outcomes for Paysafe.

Paysafe

Katherine Stevens

Market Intelligence and Strategy Manager