Case Study: Optiv saves 4 hours per client engagement with SurveySparrow

How Optiv saved 4 hours per client engagement with SurveySparrow

Optiv, a leading cybersecurity advisory and solutions provider, needed a faster way to collect client information and prepare for engagements. Before using SurveySparrow, teams spent 4–5 hours per client engagement manually entering data in Excel and conducting separate interviews to gather basic details, which created repetitive work and slowed down client interactions.

With SurveySparrow, Optiv streamlined client data collection using features like portal share, partial submissions, and single-page surveys. The result was a smoother workflow, higher response rates, and more accurate data, saving approximately 4–5 hours per engagement and helping Optiv scale client work more efficiently.

Optiv

Karthik Sridharan

Cyber Strategy & Risk Management Professional