Case Study: OneTable improves response rates and guest experience with SurveySparrow

How OneTable increased response rates and elevated guest experience with real-time feedback

OneTable, a New York-based hospitality organization focused on making Shabbat dinners accessible and meaningful, needed a better way to gather post-event feedback from guests and hosts. Using SurveySparrow, they aimed to improve response collection after dinners while overcoming the limitations of their previous survey tool, including weak customization, poor visual appeal, and clunky integration with Salesforce and Slack.

SurveySparrow delivered seamless Salesforce and Slack integrations, advanced survey customization, and stronger reporting capabilities. As a result, OneTable saw a noticeable improvement in response rates, more stable and consistent feedback, faster real-time responses to guest and host requests, and better data-driven decision-making. They also expanded SurveySparrow beyond guest feedback into employee engagement surveys.

OneTable

Julia Logan Labow

Senior Director