Case Study: Natera boosts patient experience with SurveySparrow

How Natera transformed patient experience using SurveySparrow

Natera, a global leader in genetic testing, wanted a better way to measure patient satisfaction and gather private, actionable feedback. The company had relied on public Google reviews, but response rates were low, feedback was limited, and it was difficult to track trends or segment responses across multiple clinic locations. SurveySparrow helped Natera address these challenges with a more patient-friendly feedback process.

Using SurveySparrow’s Offline Surveys, Natera placed iPads in clinics to collect real-time feedback after visits, supported by a dynamic dashboard and customizable reports. SurveySparrow helped increase response rates, improve data accessibility, and boost staff accountability through instant insights. As a result, Natera could download individual responses, analyze trends more easily, and make immediate improvements that enhanced patient satisfaction.

Natera

Heather Moster

Manager