Case Study: METAdrasi Improves Employee Experience and Feedback Collection with SurveySparrow

How METAdrasi enhances their NGO operations using SurveySparrow

METAdrasi, a Greek nonprofit supporting refugees and migrants, needed a more integrated employee experience platform to improve internal communication, boost employee development, and gather feedback more effectively. The organization also wanted to measure program effectiveness and tailor services to the changing needs of refugees and migrants, but its previous tools lacked flexible question types, multiple survey formats, strong reporting, and an intuitive interface. SurveySparrow was used to address these challenges.

With SurveySparrow, METAdrasi implemented user-friendly surveys, pre-made 360-degree assessments, language translation, and a variety of question types and templates to streamline feedback collection both internally and externally. The result was higher employee survey participation, better insights for managers, improved EX program effectiveness, and faster, more comprehensive reporting—helping METAdrasi make better decisions across departments and programs.

METAdrasi

Anna Merianou

Monitoring & Evaluation Officer