Case Study: Meesho achieves a 10pp boost in customer and seller satisfaction with SurveySparrow

How Meesho Achieved a 7X Boost in Customer and Seller Experience with SurveySparrow

Meesho, an Indian e-commerce marketplace focused on empowering small businesses and individual entrepreneurs, wanted to improve both customer experience (CX) and seller experience (SX). The company needed a better way to capture feedback across the full user journey, measure NPS, and identify pain points that affected trust, loyalty, and engagement.

SurveySparrow’s Customer Experience Management platform helped Meesho streamline feedback collection with customized surveys, stronger analytics, and an executive dashboard for actionable insights. As a result, Meesho expanded feedback reach by 7X and improved customer and seller satisfaction by 10 percentage points, while also gaining a deeper understanding of user needs through weekly reporting and faster decision-making.

Meesho

Praveen

Program Manager