Case Study: medneo achieves a 4x increase in patient feedback response rates with SurveySparrow

How medneo achieved a 4x increase in patient feedback response rates

medneo, a UK-based diagnostic imaging provider, wanted a better way to collect consistent patient satisfaction feedback. Their existing paper surveys were outdated and cumbersome, creating a heavy administrative burden for staff and slowing access to useful patient insights. medneo used SurveySparrow’s patient experience survey platform to modernize the process.

SurveySparrow implemented a simple QR code-based feedback system that let patients scan and respond anonymously on their smartphones after an examination. This streamlined data collection, reduced staff workload, and increased response rates from 1.5–2% with paper surveys to 6.5%, a 4x improvement. SurveySparrow also helped medneo route responses into a service quality dashboard and use open-ended feedback to quickly address issues and improve patient satisfaction.

medneo

Rachael Mullen

Head of Quality and Risk/ Regional Manager London