Case Study: Gyptech improves operational efficiency and customer satisfaction with SurveySparrow

How Gyptech improved their operational efficiency using SurveySparrow

Gyptech, a global manufacturer of wallboard equipment and services, wanted a better way to collect customer feedback and close visibility gaps in areas like on-time delivery and overall satisfaction. Working with SurveySparrow, they sought an experience management platform that could capture real-time customer insights and help improve service quality across operations.

SurveySparrow helped Gyptech set up targeted NPS surveys after service projects using its user-friendly, easy-to-configure feedback tools. The result was higher response rates, clearer visibility into customer concerns, and faster issue resolution, which led to improved customer satisfaction. Gyptech is now planning to roll out SurveySparrow across all locations.

Gyptech

Justine Falardo

Service Integration Manager