Case Study: Europass Teacher Academy enhances employee engagement and client satisfaction with SurveySparrow

How Europass Teacher Academy effectively managed both customer and employee experience with the help of SurveySparrow

Europass Teacher Academy, based in Florence, Italy, helps educators through professional development programs and needed a better way to collect and organize both employee and customer feedback. The academy was struggling with unclear reporting and limited customization in its previous tool, making it difficult to understand employee performance and client experience. To solve this, Europass Teacher Academy turned to SurveySparrow for employee and customer feedback management.

With SurveySparrow, Europass Teacher Academy implemented personalized conversational surveys, omnichannel distribution, secure unlimited data storage, and real-time analytics through a comprehensive dashboard. SurveySparrow helped streamline feedback collection, improve data clarity, and support strategic decisions that enhanced course quality, employee engagement, and client satisfaction. The success was strong enough that Europass extended SurveySparrow to its Europass Italian Language School as well.

Europass Teacher Academy

Andrea Merlo

Marketing and Development Director