Case Study: Alaskan Dream Cruises improves guest experience with SurveySparrow

How Alaskan Dream Cruises elevated guest experience using SurveySparrow

Alaskan Dream Cruises, a small-ship travel company based in Alaska, wanted to improve guest experience by capturing more meaningful feedback and making better use of it. Before switching from paper surveys, they struggled with misplaced data, time-consuming manual processes, low response rates, and limited insight into guest satisfaction. SurveySparrow helped them move to a more efficient digital feedback process using CX surveys such as NPS and CSAT.

With SurveySparrow, Alaskan Dream Cruises used email distribution, custom surveys, and reporting tools to collect feedback more easily and analyze it in real time. The result was a significant increase in response rates, more streamlined feedback management, and faster data-driven improvements to the guest experience. SurveySparrow also helped them engage guests more effectively and plan future offline survey collection.

Alaskan Dream Cruises

Nathaniel Gage

Director of Guest Experience