Case Study: Furlenco achieves enhanced customer insights and engagement with SurveySparrow

Furlenco's Journey to Enhanced Customer Insights with SurveySparrow

Furlenco, India’s premier furniture rental platform, wanted to move beyond relying mainly on NPS surveys and gain deeper, more comprehensive customer insights. To improve customer engagement and better understand satisfaction across touchpoints, the company looked for a more flexible customer experience feedback solution from SurveySparrow.

SurveySparrow implemented advanced survey capabilities for Furlenco, including chat-based and single-page surveys, survey throttling, AI-generated surveys, a real-time dashboard, and password protection. The result was a significant increase in survey adoption rates, improved customer engagement, and more accurate feedback, helping Furlenco resolve issues faster and strengthen customer trust and loyalty.

Furlenco

Akil KJ Bhat

Product Manager