Case Study: Concentrix streamlines employee feedback and reduces data analysis time with SurveySparrow

Concentrix Jordan unlocks honest insights, drives workforce success with SurveySparrow's 360-degree assessments

Concentrix Jordan, a global business process outsourcing and customer relationship management provider, needed a better way to collect 360-degree employee feedback. Its previous system lacked anonymity and was too labor-intensive, making it difficult to gather honest input or effectively analyze employee experience data. SurveySparrow’s Employee Experience platform was used to address these challenges.

With SurveySparrow, Concentrix Jordan implemented anonymous, customizable 360-degree assessments with automated reminders, dedicated portals, and separate dashboards for managers and admins. The solution reduced data analysis time by 90%, improved engagement and productivity, and delivered detailed reports that helped identify strengths, blind spots, and development needs—resulting in a more efficient performance management process and a more motivated workforce.

Concentrix

Farah Shebli

Talent Management