Case Study: Apria Healthcare saves 15 hours a week on CSAT and referral surveys with SurveySensum

Apria Healthcare saves 15 hours a week with SurveySensum

Apria Healthcare, a leading home healthcare equipment provider, was facing significant challenges with its customer feedback process. They were using both Qualtrics and SurveyMonkey, which resulted in scattered data and a 30% annual price increase. The lack of automation meant employees spent 12-15 hours per week manually handling data uploads and downloads, often leading to missed surveys and a lack of real-time feedback.

By implementing SurveySensum, Apria automated its entire survey process, including automated data uploads via SFTP and real-time reporting. This saved the team 15 hours per week and reduced survey costs by 70%. SurveySensum's platform enabled Apria to gather real-time feedback, perform powerful text analysis to identify top issues, and quickly close the feedback loop, leading to more efficient and actionable insights.

Apria Healthcare