Case Study: DealDash Gains Real-Time Customer Feedback Insights with Surveypal

Accessing Real-time Feedback Data Straight from Zendesk

DealDash, the online auction marketplace with more than 12 million registered shoppers, needed a faster way to move customer service survey data into Zendesk. Previously, feedback collected after support interactions had to be manually extracted and reformatted, making the process time-consuming and inefficient. Surveypal’s Zendesk integration was used to address this challenge.

With Surveypal, DealDash now imports survey responses into Zendesk in real time and can manage the data through the Insights dashboard in a usable format. This gives agents visibility at both the ticket and macro level, helps DealDash track satisfaction trends over time, and supports faster action on customer experience improvements.

DealDash

Mark Lee

Head of Customer Support