Case Study: Penrith City Council achieves 20% survey response rates and stronger community engagement with Survey Anyplace

How Penrith city is finding ways to better community engagement

Penrith City Council's Development Approvals Team faced a challenge: they had little systematic community feedback and needed a way to engage diverse suburbs, event attendees and development stakeholders more effectively. To address this gap they adopted the Survey Anyplace survey platform to create accessible, plain‑English surveys used at events and sent by email after forums and approvals.

Using Survey Anyplace, the team deployed iPad surveys at events, emailed post‑forum questionnaires and regular approval‑follow ups, enabling structured data collection and analysis. The approach delivered measurable results: a 21% response rate for a Developers' Forum, solid response rates of about 20% in other activities and one‑on‑one customer feedback rising from zero to over 10% in a year, plus more positive customer insights and a morale boost for staff.

Penrith City Council

Maya Goldsmith

Project Officer