Case Study: Leading Architecture Firm identifies key workplace design priorities with Survature

A leading architecture firm captures priority feedback data to drive the programming phase of a large call-center design project

Leading Architecture Firm, a leading architecture firm in the southeast, needed a better way to capture accurate requirements for a large Fortune 500 call-center design project. Their traditional surveys were too long, produced weak insights, and often led to careless responses, making it difficult to trust the feedback or understand what employees and management really wanted.

To address this, the firm used Survature’s survey and priority-modeling platform to gather high-quality feedback in just a 45-second survey. Survature revealed that noise levels and workspace size/layout were the biggest issues for employees, while lighting was seen as strong; it also uncovered that IT staff prioritized reducing noise and distractions, helping the design team focus on noise mitigation, more efficient space planning, and rethinking workstation layouts.