Case Study: Fraport AG improves airport services and employee insights with Survalyzer

Fraport boosts survey reach to 25,500+ participants with Survalyzer

Fraport AG, a global leader in airport management, faced the challenge of implementing a modern survey platform to independently create and manage complex online surveys. They needed a flexible solution with advanced analytics and multi-channel distribution to gather insights from passengers and employees while ensuring full GDPR compliance. They partnered with vendor Survalyzer to address this need.

Survalyzer provided an enterprise survey platform that enabled Fraport to distribute surveys via email, APIs, and QR codes, achieving high response rates. The solution included AI-powered analytics for open-ended responses and real-time dashboards. With Survalyzer, Fraport launched 22 active surveys with over 25,500 participants, improving both customer experience and the ability to track employee sentiment across its global workforce.

Fraport AG